Return Policy

Requesting assistance

If you need help with an item, use the Contact Us form and include your order number and a clear description of the issue. Please contact Naturals Hines before sending an item back.

Eligibility review

Return or exchange eligibility depends on the item, its condition, and the order details. For a damaged or incorrect item, include relevant photos with your message when possible so the request can be reviewed promptly.

Questions

Use the Contact Us form for return or order-item questions.